Legal Notice (Based on the Act on Specified Commercial Transactions in Japan)

Seller Information

• Business Operator: Kenichi Shizen Nouen

• Representative: Kenichi Ikawa

• Address: 696-1 Tsutsui-cho, Yamato Koriyama-shi, Nara 639-1123, Japan

• Phone Number: +81-743-56-3313

• Email Address: yamato@kencha.jp

Prices

All product prices are displayed individually on each product page.

Order Method

Orders are accepted through the online shopping cart system.

Payment Methods

• Credit Card (VISA / MasterCard)

• PayPal

• Bank Transfer

Additional Fees

In addition to the product price, shipping fees and consumption tax apply.
For bank transfers, the customer is responsible for any transfer fees.

Payment Deadline

• Credit Card / PayPal: Payment is processed immediately at the time of order.

• Bank Transfer: Payment must be made within 7 days after placing the order.
  If payment is not received within this period, the order will be automatically canceled.

Delivery

• Products are shipped within 5 business days after the order is confirmed.

• For bank transfer payments, shipping will be arranged after payment confirmation.

• Please note that during busy periods or due to high order volumes, processing may take longer than usual.

• Business operations are conducted Monday through Friday only (excluding national holidays).

• In urgent cases (e.g., incomplete or unclear shipping address), we may contact you directly.

Returns & Refunds

• Defective or Damaged Products
  If your item is defective or damaged, please contact us by email within 7 days of delivery.
  We will arrange either a replacement or a refund.
  If the product is out of stock or discontinued, a refund will be issued.
  Return shipping costs will be covered by us.

• Incorrect or Missing Items
  If you receive the wrong product or your order is incomplete, please notify us within 7 days of delivery.
  We will promptly arrange shipment of the correct item.
  Shipping costs will be covered by us.

• Customer Convenience Returns
  We do not accept returns for reasons other than defects or incorrect shipments. Please confirm before placing your order.

Refund Process

• Refunds will be processed after the returned item has been received.

• Bank Transfer: The refund amount will be the product price minus bank transfer fees, deposited into the customer’s designated account.

• Credit Card: Once the returned item is received, we will process a cancellation of the relevant charge.
  Depending on your card company’s billing cycle, you may first see the full amount charged and then refunded in your next billing statement.